Q1. What is TextaParent.ie?
Q2. Do I need a school phone to send a text message to parents?
Q3. Can parents respond to the text message?
Q1. What is TextaParent.ie?
TextaParent.ie enables schools to
communicate with parents quickly and easily by sending instant text messages to
the school community – parents, members of staff etc. It is a simple
web-based system that is fast, reliable and cost effective. TextaParent.ie
is designed by Principals for Principals and operated by IPPN.
Q 2. Do I need a school phone to send
a text message to parents?
No, you do not require a school phone
as text messages are sent via the web. A ‘School Short Name’ is required
during the registration process. The ‘School Short Name’ will be
displayed on the recipients’ handset on receipt of the text message.
Q 3. Can parents respond to the text message?
No, Parents/Guardians will be unable to respond to the text message
received.
Q.4 Textaparent App
When the App is downloaded to the parent’s phone it will show on your contact
list with an Apple or Android logo. Messages will be delivered to the App when
it is available. If the App in unavailable the message will default to SMS.
Q.5 What is the App notification is not being
received?
Check that your notification settings are turned ON
for the TextaParent App. This can be done through your phones settings/notifications/Apps.
Q.6 How do I register a TextaParent.ie account for my school?
To set up an account with
TextaParent, you will need to forward on details of the organisation.
School Roll Number
School Name
School Address
School Telephone number
Contact Name
Contact Email
Contact mobile number.
As soon as we receive and verify these details we will register your account on
TextaParent and send through your access details.
Q.7 I have forgotten my password, how do I retrieve it?
If you have forgotten your password,
click on the 'Login' button on the homepage. Enter your school roll
number, then select the ‘Forgot Password’ button. Your password
will be sent to the email address that you chose when setting up your
TextaParent.ie account. The website will confirm the email address to which it
has sent the reminder.
Q.8 I have the correct roll number and password, but I am unable to
log-in
Providing an incorrect password or
not typing the password correctly during the log-in process (Check whether the
‘Caps Lock’ or ’Num Lock’ key is activated)
Cookies’ are disabled in browser settings. ‘Cookies’ are small text
files that make sure that people are logged in. In technical terms, cookies
save the session. Whether they are enabled or disabled is a browser setting. It
also could be a setting within security software that might have disabled
cookies because of a perceived security risk.
Q.9 How can I change the School Password
You can now change the password for the school account if you wish. You
will need to be logged on as the Principal to do this or use the forgotten
password link. Note that you will need to notify all users of the account that
the password has changed.
Q.10 How do i add a new sender ID?
The school’s ‘Short Name’ has been copied across as a ‘Sender’ so you can
use this if you wish. To set a new sender contact [email protected]
Q.11 How many text units should I purchase for my school?
The number of text units that a
school purchases will depend on the size of the school and how frequently the
school will use TextaParent.ie. As a guide, calculate the number of
families in your school and estimate the number of times that the school will
need to communicate with parents/guardians, staff etc. Use this number to
determine which ‘text unit bundle’ to select – see below for more information.
Q.12 Do I have to use my text units within a certain time frame?
There is no expiry date on text units
purchased. If a school has text units in their account at the end of
school calendar year, these text units are carried over to the new school year.
Q.13How much does it cost to send a text message?
Please contact [email protected] for more information on pricing.
Q.14 Can TextaParent.ie accommodate
á, é, í, ó, ú, € and other characters?
Yes, the website does support non-standard characters. Please note
that the number of characters available per text message is dependent on
whether a text message contains standard characters only or contains
non-standard characters.
Text messages with all standard characters can avail of up to 160 characters per text unit. Text messages using any non-standard characters (such as á, í, ó, ú, €, £, `) can avail of up to 70 characters per text unit.
Q.15 What does the delivery status mean on my send History report?
The scenarios are as
follows:
Text message
- Delivered to handset – Network reply that
they have delivered the message to their customers handset
- Sent- The message has sent but we have not received a reply from the network about delivery to the handset
App delivery
The App delivery is a
little different
- Delivered – Delivered to the Phone
- Read – the recipient has
opened the message
- Sent – trying to deliver
but the recipient may not have Wi-Fi or data coverage.
- Failed- we stopped
trying so the message will default to Text message, usually after 2-3
hours.
